Case study · Telecom & geospatial services
Case Study: How a telecom GIS specialist found its critical AI exposures
Evidence-led AI Exposure Review across Jordan, Oman, and Saudi Arabia, ensuring compliance with the multiple jurisdictions in which Teklabz operates.
- Client
- Teklabz, telecom GIS and network engineering
- Markets
- Jordan (HQ), Oman, Saudi Arabia
- Their customers
- Telcos, utilities and the public sector
- Engagement
- AI Exposure Review
Teklabz chose to implement structured AI governance early, ahead of client and regulatory expectations. Working with QualitaX, Teklabz built a practical AI and data governance foundation that enabled compliance with the multi-country laws and jurisdictions in which they operate.
- Sector-specific cross-border regulation in each country of operation
- Missing critical controls surfaced early
- A tailored AI policy
The challenge
Difficult to keep up with data and AI laws in different countries; critical-infrastructure data
Teklabz designs, maps, and manages networks for telecommunications and government clients. It operates in a niche market with a specific type of data (geospatial data).
Teklabz found it challenging to keep up with all the updated data, AI obligations, and regulations in the three main countries in which they operate.
Our approach
Evidence first, then act
- Step 1
Top exposure areas
Risks ranked on likelihood vs. impact, backed by a staff AI-use survey and a three-country regulatory scan.
- Step 2
AI footprint map
AI touchpoints across Teklabz’s processes, with risks and control gates.
- Step 3
AI policy
Collaborated with top management to create a bespoke AI policy aligned with business objectives and regulatory requirements, relevant to the countries in which Teklabz operates (Jordan, Oman, and Saudi Arabia).
The results
AI governance that helps the business stay current and compliant across multiple jurisdictions
- Sector-specific cross-border regulation in each country of operationReviewed and assessed the applicability of the most recent AI and data laws in each country of operation.
- Missing critical controls surfaced earlyFound through the integrated risk register, allowing Teklabz to remedy risks that could have affected its customers.
- A tailored AI policyBuilt around Teklabz’s regulations, objectives, AI tools, data, and services.
“As AI became part of how our team works, we wanted to understand where we stand before a client or a regulator asks us. QualitaX showed us, with real evidence, that how we assumed AI was being used and how it was actually used were not the same, and that we had to learn more about the data rules that apply to our work. Their work was practical and specific to our business. Thanks to it, we now have an AI policy built for us and a clear way to classify our data, and we have started putting both into practice.”
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